• Privacy Policy
• Security Policy
• Delivery Policy
• Refund and Returns Policy
• Questions about our Web Site or Products

Denor Homewares regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Denor Homewares users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, please first contact Denor Homewares at 03 5976 8868 or by email to question@denor.com.au

In order to use the Denor Homewares website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including both your address and email address.

Any information collected by Denor Homewares is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Any details collected from Denor Homewares customers are required in order to provide you with our products and/or services, and our high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at question@denor.com.au

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at dhm@denor.com.au

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal and/or delivery address) and financial information (such as credit card number, expiration date & CCV number).

We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Denor Homewares uses personally identifiable information for essential communications, such as emails, accounts information, and critical service details.

We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at dhm@denor.com.au

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Denor Homewares may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Denor Homewares does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the Denor Homewares site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of www.DenorHomewares.com.au and www.DenorMornington.com.au

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by email, or by means of a notice on our homepage.

Denor Homewares uses the PayPal Payment Gateway for its online credit card payment transactions.

Some of our products cannot be paid for using the PayPal Payment Gateway, for these we will contact you and payment can be made over the phone on 03 5976 8868 or in person in at our store Shop 3 / 26 McLaren Place Mornington Victoria 3931. (Across the car park from Mornington Central.)

PayPal processes online credit card and payment transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet.

All online credit card transactions performed on this site use the PayPal payment gateway to ensure the payment process is secure.

• Payments are fully automated with an immediate response.

• Your complete credit card number cannot be viewed by Denor Homewares or any outside party.

• All transactions are performed under 128 Bit SSL Certificate.

For more information about PayPal and online credit card payments, please visit www.PayPal.com.au

After ordering online, you will receive an “Order Invoice from Denor Homewares” email and if you’ve paid by PayPal online you will also receive from confirmation email from PayPal containing your order details.

We will normally confirm receipt of your order within a few minutes of ordering with the above mentioned email(s).

Once full payment has been received, we will attempt to send your goods via Australia Post within three (3) working days; however if goods are unavailable, delivery will take a little longer.

If there is a delay in some or all of your goods being delivered you will be notified.

If you wish to query a delivery please contact us at dhm@denor.com.au please include the order number from your email invoice plus a description of the goods and your address for all correspondence and valid email address or daytime contact phone number which ever is your preferred contact option.

Please note:
Many of the products available for purchase online are by their nature very fragile.
We endeavour to package all products so as to arrive safely and intact to you.

If you are unsure that the goods will arrive safely, we suggest that you select the Store Pickup rather than the Post option for delivery when paying for your goods.
We will hold the goods in-store at no charge to you for up to 4 weeks from the invoice date ready for you to collect.

In the unlikely event that your goods are damaged when they arrive, please contact us as soon as possible by email at dhm@denor.com.au or telephone 03 5976 8868 (during trading hours) so that we can achieve a solution that satisfies you, our customer.

Denor Homewares Refund Policy

You are entitled to choose a Refund Or Exchange if the products you purchased are,

* Faulty,

* Unfit for the products' intended purpose,

* Significantly different to those shown or described to you.

In order to obtain a refund the product must be returned to the store within 7 days (or 14 days - if purchased on a Denor Homewares Web Site) and you must provide proof of purchase (Store Receipt or Order / Invoice from the Web Site).

Please email us at dhm@denor.com.au (or call us on 03 5976 8868 during trading hours – see our contact page) within the relevant time frame (7 or 14 days for a refund) if you are not satisfied with your purchase so that we can resolve any problems.

If proof of purchase is not provided or the return is beyond 7 (or 14 days in the case of the Web Site) to a maximum of 90 days, an Exchange or Credit Note will be given.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition and original packaging. All postage and insurance costs are to be paid by the Customer.

If upon receiving your purchase you have a change of mind within 7 days of the invoice date, please contact us directly by email at dhm@denor.com.au or on 03 5976 8868 and we will assist you in any way we can provided the product is in original condition and all original packaging is complete.

Any product returned as faulty or under warranty will have to be inspected by our supplier before a refund, credit or exchange is issued.

We recommend that you return the product via Registered post and that you pre pay all postage. Any products returned COD will not be accepted. You assume any risk of loss, theft or damaged goods during return or warranty returns transit and therefore we advise you to take out shipment registration and/or insurance with your postal carrier. Denor Homewares will not be responsible for parcels lost or damaged in transit.

Alternatively you may elect to bring the product (and proof of purchase documentation) to us in person at Denor Homewares Mornington, Shop 3 / 26 McLaren Place Mornington 3931, Victoria during trading hours.

We will endeavour to process any claims as soon as possible upon receipt of the products. Please feel free to contact us if you have any questions either by email at dhm@denor.com.au or by phone on 03 5976 8868 during trading hours. Please include your day-time business hours contact telephone number, a copy of the original purchase invoice, address for all correspondence and valid email address with your return.

If you have any questions about our Web Site or Products please do not hesitate to email us at question@denor.com.au or call us during trading hours on 03 5976 8868.